Return Policy

At Yummytails, your pet's health and satisfaction are our top priorities. We go to great extents to preserve the quality and safety of each product we ship. But in case you receive a damaged or wrong product, we are here to assist you.

Returns Eligibility

Given the perishable nature of pet food, we do not accept returns at this time for such reasons as change of mind, dislike, or if your pet will not consume the product.

We will accept returns or provide replacements/refunds in the following circumstances:

  • You were given an incorrect product

  • The product was damaged in transit

  • The product expired or is faulty

Return Request Window

To be eligible for a return or refund, you must initiate a request within 48 hours of receiving your order.

Return Approval Conditions

  • The item should be new and in its original, intact packaging

  • Proof of purchase (order ID and receipt) needs to be shared

  • Clear images/videos of the faulty or incorrect product need to be shared

Return & Refund Process

  1. Email us at: shivantika@theyummytails.com OR WhatsApp us at: +91 98303 69130 with your:

    • Order ID

    • Description of the problem

    • Supporting photos or videos

  2. We will confirm the problem and give additional instructions within 24-48 business hours.

  3. If eligible, we will:

    • Ship a free replacement

    • OR issue a refund to your original payment method within 5-7 business days

Shipping Costs

  • In case your return is accepted due to damage or incorrect shipping, we will pay for the return shipping.

  • Returns triggered by reasons not addressed above will not be accepted.

Exceptions (Non-returnable items)

  • Opened or used products

  • Items without original packaging

  • Products returned after 48 hours of delivery

  • Free gifts or promotional items

Last Updated: 10 July 2025
For any queries, contact shivantika@theyummytails.com or call/WhatsApp us at +91 98303 69130